11 Steps to Social Media Success in Contact Centers

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11 Steps to Social Media Success in Contact Centers

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This white paper is a tool to be used to equip leaders to experience social media success in contact centers by providing the insights necessary to use the contact center to effectively combat the effects of social media terrorism. In this white paper gives you access to statistics, case studies, and findings from those that have…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2016-12-05T15:14:34+00:00 June 11th, 2015|Quality Assurance, Social Media, Voice of the Customer|0 Comments