3 Call center mistakes that could kill your business

Home/Analytics, Business Intelligence, FCR/3 Call center mistakes that could kill your business

3 Call center mistakes that could kill your business

Share on LinkedIn47Share on Google+2Tweet about this on TwitterShare on Facebook19Pin on Pinterest0Email this to someone

There are actually a lot more than three call center metrics that can kill your business. I often get opportunities to help clients identify problems they were innocently unaware of that lead to solving problems they were aware of. Working with metrics often results in situation like this. It is fun to help clients identify problems they didn’t even know…

This content is for Free members only. Merely log in/register to get more with your own Free account.
Log In Register

About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

Visit My Website
View All Posts
By | 2016-12-05T15:15:14+00:00 January 18th, 2011|Analytics, Business Intelligence, FCR|3 Comments