Created with you and managed for you. Easy and burden free.
Contact Center Post-call Surveys Jim Rembach
Get the agent performance and customer satisfaction insight you seek from these post-call surveys
With over 20 Years of service, we’ll show you how to avoid the mistakes most make with post-call IVR surveys in contact centers. Go live in less than 2 weeks!
Remove the worry and risk in post-call surveys!
We see it too. And it’s frustrating. We see a lot of people stumble and fall and damage their reputations with their decisions with contact center survey programs. The best of intentions are not generating the desired outcomes. Misleading information and commonly shared bad practices have led our industry to all time lows in customer satisfaction. It’s embarrassing.
We do not want you to have the same fate.We can help you to avoid those common pitfalls with an easy to understand framework that you can share with your entire decision making team. No more finger pointing and refusal to believe the results. No more punishing agents to buy-in. No more administration nightmares and IT resource constraints. It’s time for you to be set free of worry, wondering, and risk.
In only a few shorts weeks, we will help you create a fully hosted and turnkey post-call IVR survey program. You will have contact center agent scorecards and discover the Best Thing you should do now to deliver more positive, memorable customer experiences that drive ROI and lower costs. Register now for your complimentary consultation and receive a free Contact Center Survey Launch Kit.
Built with you: From Strategy to Scorecards
We’ll use every resource we have to work with you to develop your post-call IVR survey program. You’ll get complete transparency into what we have learned and how others have benefited and squandered their investments. We’ll help you from strategy design, delivering insights and closing the loop in agent performance. Your High Performance Voice of the Customer program will enable you to discover the Best Thing for your agents, your customers, your company and you. And the best thing for you is, you don’t have to mess with the data collection, reporting, and interpretation burden.
Methodology and Approach: Designed with you in mind
We use a proven methodology and approach, with their own meaningful purpose. We’ve listened to others like you to find your Best Thing. Our success is due to working with you.
Rapid Implementation Method
The RIM methodology along with hosted tools allows us to do our work fast, with the least amount of disruption to your business!
Minimally Disruptive Method
Using the RIM and the MDM techniques in conjunction with each other, you will be able to experience more rapid returns on investment and increase the value of existing investments!
Our process leverages a proven assessment and planning process framework, expertise and experience, while working with you to effectively and efficiently create actionable plans.
We’ve included a lot of the value people like you ask for.
Need to consolidate reporting from select data sources to combine with your survey results? Done. We include integration for 1000’s of data sources in our hosted Voice of the Customer Performance Manager (VoCPM™). Pre-built and custom reports are readily accessible anytime, anywhere.
Ridiculously Easy Setup
Many contact center survey solutions claim to have a quick setup, but leave you dealing with several IT issues. Would you like to avoid that? We thought so. That’s why Customer Relationship Metrics offers a quick, easy setup. Once we kick-off your project, within two weeks (or less) we’ll help you discover previously undetected insights in your data, performance, and reporting. It doesn’t get easier than that to find the Best Thing to do.
Tools are the backbone of contact center survey data analysis, and Customer Relationship Metrics uses a robust set. You can use them or not. If you would like to conduct additional ad hoc survey analysis you can. We’ll provide you access and training so you can have the freedom to play in your sea of survey data. You can have fun swimming or sit back while we do all of the work. The choice is yours.
Relationships: We Love Developing them, with You and for You.
We are dedicated to relationships. When you hire us, there is no need to worry about customer support. With over 20 years serving others, you have a risk-free decision with Customer Relationship Metrics. Weguarantee it!
“This is the Best Relationship.”
“Our customer service area has multiple vendor relationships and CRM is by far the best. It’s really the relationship that they’ve built with us and it goes beyond the ordinary and expected. Our company emphasizes a total care management philosophy – right down to our contact center. CRM has both the expertise and the personality we are looking for to be an effective partner. They do more than anticipate our needs, they help anticipate our family’s and patient’s needs.” – Chris Lah, Cincinnati Children’s Hospital