Blueprint for an Award-Winning Call Center

In this complimentary on-demand webinar, Chuck Udzinski – Manager, End-User Service reveals the 4 top elements that helped him and his team at Black & Decker move from ugly, to bad, to good. How good you ask? to an award-winning call center.

And they did it without a quality monitoring program!  That’s right, no call recordings graded, no scoring sheets, no calibration sessions, and no dispute process. In other words, it’s not in his budget…he doesn’t need it.

How did they do that?  Get the answers when Chuck shares his blueprint for call center success in this free on-demand webcast.

Learn:

• How to face the fact that your ugly.
• What role the call center agents play and their power.
• How to create a culture of change.
• How to create a healthy continuous improvement environment.