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We all have someone in our life that is difficult to deal with or just plain obnoxious.  Maybe it’s a neighbor or a sister in-law or even an employee.  Whoever it is, we often leave a conversation with them thinking, “wow, he is a real pain in the you-know-what!”  He’s a P.I.T.A. or otherwise known as a Pain In The Ass.  For me, it’s my cousin Debbie.  Don’t get me wrong; she’s my family and I love her, but she’s one of those people who is never happy, complains about everything and loves to make things difficult for others…a real P.I.T.A. 

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About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

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