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How NOT “Holding” Call Center Agents Accountable Improves Performance

What’s wrong with holding call center agents accountable? Accountability is a good thing. Isn’t it? At the very least, it sure is a popular word in leadership circles. Next time you’re around a gathering of call center leaders, listen to the conversation for a while and you are sure to hear the question…. “What one [...]

By | 2016-12-05T15:15:15+00:00 December 7th, 2010|Call Center Agents, For Internal Relationships|0 Comments