Greg Levin

/Greg Levin

About Greg Levin

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So far Greg Levin has created 1 blog entries.

Rev Up Your FCR Rate

This guest blog post is written by Greg Levin, He has been researching, reporting on and satirizing contact centers and customer care since 1994. First-contact resolution has been a hot call center metric for years now. There are white papers and articles galore on the topic, and entire conferences and online forums dedicated to it. [...]