Everyone wants the benefits call center Speech Analytics provides, but according to Speech Analytics Analysts and Speech Analytics Software Vendors, there are numerous challenges organizations face with Speech Analytics. (What is Speech Analytics?) It does not matter if you already purchased speech analytics software in your call center, need to make your program more actionable or if you are looking to launch a speech analytics program in your contact center. Customer Relationship Metrics (CRM) has constructed several speech analytics professional service solutions to overcome your challenges and meet various needs. By reviewing your options below, you can identify which solution is best for you.
Is this you?
- I already have speech analytics software in my call center
- I do have personnel who can operate my speech analytics software
- I am struggling to find/improve my ROI on my speech analytics investment
- I need more actionable insights
Then a SAFE Assessment is what you are looking for. With a Speech Analytics Function Exam, in six weeks or less you will receive specific recommendations and actions to take to get what you need out of your speech analytics investment. With the SAFE Assessment you are permitted special access into a proven system used by the award-winning applied call center business intelligence research team at CRM.
The Assessment’s 4D Methodology is guaranteed to deliver the information you need to experience a rapid increases in your speech analytics insight productivity. If you are struggling with ROI, make your investment SAFE with practices that have been refined for more than 20 years by contacting us now.
Is this you?
- I have no speech analytic software in my call center
- I have no skilled speech analytics analysts
- I have limited IT resources
- I need rapid returns on my call center investments
- I need minimal risk of failure
Then an on-demand call center Speech BI (Business Intelligence) program is what you are looking for to overcome the barriers to adoption. With the Speech BI program from CRM you can be up and running with a Speech Analytics program in 60 days or less. (CRM typically works with small to medium call centers with 50-500 agents)
The speech analytics software used to collect the data for your call center Speech BI program is a SaaS software that requires no capital expenditure or IT training and support from you. This software provides you with a competitive advantage by providing Dial-to-Disconnect Analytics.
The Speech BI program framework is a lightweight service solution with heavyweight results. How? Because the start-up and total cost of ownership are minimal. You are provided skilled personnel and no capital expenditures needed for human capital or software. There is no need to add IT support resources and expensive integration connectors and licenses. If you’re ready for rapid returns, contact us today.
Is this you?
- I value my customers first and costs are balanced against customer needs
- I need to link what’s important to my customers to information
- I am revenue focused in my call center
- I am customer and employee retention focused
Then you want to be like other leading organizations and add Post-call Surveys to Speech Analytics in your call center.
While much data can be captured with a Speech BI program the importance to the customer is missing. That is where Speech BI PLUS post-call surveys fills this gap. By adding post-call surveys the insights and actions will be enriched with direction from your customer. What is more important to the customer in an interaction? If you gotta know, then Speech BI PLUS is what you are looking for. If you want to be one of the leaders, contact us now.
Choose from 3 Different Service Models
Speech BI and Speech BI PLUS programs are delivered in 3 primary support models giving you the control of investment and manageability.
- Full Access - CRM functions as your call center Business Intelligence team and proactively conducts data mining exercises to generate new business insights on a full-time basis.
- Monthly Support - Each month receive briefings on analysis conducted with your data collected throughout the month and trends over time.
- Quarterly Reviews-Provides an analysis and interpretation of data collected over the period, each quarter.
By consulting with CRM today a program can be constructed based on your needs and requirements.