Get an Insiders view to Business Intelligence and Call Center Analytics
In this complimentary case study and ebook Call Center Analytics Revealed: Why Technology is not Your Actionable Business Intelligence Panacea, get an insiders view into the world of business intelligence and call center analytics.
Is call center analytics the silver bullet it’s promised to be? Is it possible for call center analytics and business intelligence technologies to have too much promise surrounding them? Can they live up to your expectations? What are you not aware of that may blindside you?
This ebook and case study lays out the things you need to know to be successful. In this ebook you will learn about:
- A current and widening gap that will affect only the unprepared
- How the US government and corporate leaders are aware of this issue and statistics driving their actions
- Resources that can help you develop your call center analytic strategy
- Study results that validate the need for certain actions
You have said it before, knowledge is power. Everyone knows this to be a reality based in facts. Call center and business intelligence technologies do have significant potential for uncovering the hidden insights that make careers and companies.
Being knowledgeable about the limitations of business intelligence will prevent over-promising and under delivering. The new world order requires skills with these technologies and the insights shared in this ebook will help you.
In addition to this ebook on call center analytics, get other contact center best practices on Call Center Surveying, Quality Monitoring, Speech Analytics, Social Media in the Contact Center and Eliminating the Worst Call Center Common Practice and more in our Resource Library.
- Why Customer Experience is Like Sex in High School - January 11, 2017
- VoC Execution Gap in Contact Centers is Huge - June 29, 2016
- How long should my contact center survey be? - June 7, 2016
- Stop the Freaking Customer Feedback - April 27, 2016
- What is your Contact Center Top Priority? - April 11, 2016
- Nine words to stop using to describe your quality assurance program - March 10, 2016
- What NOT TO DO with your contact center budget - March 9, 2016
- What to aim for with your Contact Center Budget - February 15, 2016
- 3 Strategies for Handling Peak Season Call Volumes - February 15, 2016
- 5 Ways to Show Contact Center Agents Love - February 9, 2016