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When was the last time you woke up and thought, “I can’t wait to have a relationship with my utility company today!”  Probably never. The truth is, most people don’t care about having a relationship with your company until they’re unhappy with your products and services.  Then they can’t wait to tell their friends and…

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About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

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