Net Promoter Score analytics evaluates any given company’s customers grouped as promoters, detractors or passives based on how likely those customers are to recommend said company.
Which one is best? What should you use? In this briefing I discuss Net Promoter Score®, CSAT, Customer Effort, and more. Which is the best measurement to use? What do you think? Net Promoter, CSAT, Customer Effort: Should you Worry? You know I often get asked: "What is the best customer experience metric to use?" [...]