Call center benchmarking is a phrase used to describe the process of comparing performance to and against others. Call center benchmarking is done in a variety of different ways.
I recently ordered two wall hangings for my child’s room and they showed up damaged. I was undecided about the picture situation, but since I bought them so cheaply on clearance ($5!) I decided against the hassle to return them. The store’s customer service rep told me I would have to the store in person, [...]