Call center quality often refers to the efficient operating of a call center business unit. For organizations that are more customer focused, call center quality refers to the levels of customer experience delivered.
Inside Customer Effort Score: Analytics Expert Case Study GalleryAnalytics, Call Center Operations, Call Center Quality, customer effort, Customer Experience, Decrease Costs, FCR, Improve Customer Experiences, Improve Sales, Quality Assurance
This on-demand webinar Inside Customer Effort Score: Analytics Expert Case Study reveals the analytics of the Customer Effort Score in a contact center. This case study provides wisdom about driving change that you don't want to miss. Surveys, speech analytics, and more are discussed as you are taken through the process of developing new strategies [...]