Call Center Training

/Call Center Training

Sharing skills and knowledge with call center agents and/or managers to develop personnel increase productivity and raise morale.

“We got calls in Queue!” How Call Center Agents “should” respond to longer wait times…a Case Study in Call Center Analytics

Using the right Call Center Analytic tools can result in Business Intelligence to help enhance customer centricity by delivering key insights for call center agent coaching, call monitoring and training priorities in your call center.

Necessary Steps to Avoid Consumer Terrorism to Your Organization

The old saying is true, “Good news travels fast, bad news travels faster.” When it comes to your customers, tales of a bad experience spread like wildfire.   You better believe that an unhappy customer is telling everyone they know about their ordeal.  Family, friends, colleagues at work, strangers in line at the grocery store, anyone [...]