Crowdsourcing Customer Service

/Crowdsourcing Customer Service

Crowdsourcing customer service is a structured business driven approach to use the collective knowledge of individuals using products or services to answer other customer’s or prospects questions and resolve issues. The most effective programs provide the mechanics to compensate individuals (in some form) for accurate resolution and escalation into customer service if needed.

Are customers using crowdsourcing to find your products?

It’s time to get a new TV so I went to my local electronics store see the choices.  I wanted to compare the options and then select which model, brand and type would best suit my needs.  I found a store salesperson that walked me through the choices and we focused on several models that [...]