Customer Experience is the emotional affect an individual feels about an organization, goods, or services. Customer experience is an area of focus for organizations that view the customer as an important asset. It is also used to describe an individual interaction an person has with an organization.
Learn how to disrupt contact center performance management get rid of the inhumane practices that contribute to a bad employee and customer experience. End your Inhumane Contact Center Practices To disrupt, or to be disrupted, that [...]