Use data to improve the customer experience and increase customer loyalty.
Stop the Freaking Customer Feedback GalleryCall Center Agents, Call Center Operations, Call Center Quality, Customer Experience, External Quality Monitoring, FCR, Improve Customer Experiences, IVR Post-call Surveys, Quality Assurance, Quality Monitoring, Voice of the Customer
I am a dreamer and an optimistic person, but I am not blind to reality. I believe in the human spirit and that we can overcome obstacles. I have always been a defender of the weak and a fan of underdogs. I want to help people find greater success. I specifically want to help those [...]