Our “lighter side” posts, highlighting real comments from real customers captured during experience measurements that aim to give you a good laugh at the start of the work week.
It is human nature to make emotional decisions based on nothing more than a reaction to a feeling, even if it is irrational. In business, emotional decisions made every day without thorough customer experience analysis to support them is costing you tens of thousands of wasted dollars. How do you know? How do you know [...]