Offshore Call Centers

/Offshore Call Centers

Call centers that are located outside the US, typically overseas. Philippines and India are some of the more popular locations.

Hey CFO, where will you outsource to now?

One of my most-memorable offshore customer-service experiences involves a Fortune 100 direct-to-consumer computer company.  My power cord had stopped delivering power to my laptop, making it a fairly large (and expensive) paperweight.  I called the toll free number, ordered a new power cord, validated my shipping address and willingly paid for express delivery. A few [...]