Collecting customer feedback scores and comments immediately after a contact center interaction takes place. Invented by us in the early 1990s to measure the customer experience. We design & manage post-call survey programs.
Get the best after-call surveys After-call Surveys Leap forward in customer satisfaction by doing more than the basic with your after-call surveys. Go beyond measuring your customers' loyalty to actually understanding it better. Go beyond measuring agent performance to developing it faster. Make the entire process and reporting [...]