Collecting customer feedback scores and comments immediately after a contact center interaction takes place. Invented by us in the early 1990s to measure the customer experience. We design & manage post-call survey programs.
“Are you missing the ability to receive a real-time alert when the customer states their problem is still not resolved?” is one of many questions that is included in the 25 Mistakes to Avoid with Post-call IVR Surveys eBook and self-assessment. The purpose of the eBook and self-assessment diagnostic questions is to help others leverage [...]