Quality assurance in a contact center is a set of processes and procedures that are used in an effort to improve the customer experience and reduce wasteful operating practices. Register for a complimentary check-up.
We would like better results on our post-call IVR surveys, we are looking to enhance our customer experience performance. Where do we start? – George M. Thanks for your question, George. If your customers are like most, they are raising their expectations continually. So you are right to look at what you are doing to [...]