Utility Customer Service Industry

/Utility Customer Service Industry

Best practices for those who serve customers specifically in the Utility Industry.

SmartGrid Warning: Impending Rolling Blackouts for Utility Service

A loss of power is looming over the utility industry and the problem will be far larger than anyone expected.  Remember the days when your utility company sent you a barely-comprehensible bill and you just sighed and paid it? Well, thanks to SmartGrid technology those days may soon be nothing more than a distant memory.  [...]

By | 2016-12-05T15:15:14+00:00 January 27th, 2011|Utility Customer Service Industry|2 Comments

Self-service can be very expensive for contact centers

Self-service is perceived to lower operating costs in contact centers, but many experience an increase in call volumes after implementing self-service solutions. Hopefully these insights will help you implement your own best practices. Not so long ago in a land not too far away (Pennsylvania), people got completely swept up by the corporate culture of Green Mountain Energy.  It was [...]