Contact Center VoC Scorecards 2016-12-05T15:14:22+00:00
Learn Contact Center VoC Now!

Contact Center VoC Scorecards

Contact Center Performance Measures

Contact centers that play a key role in customer retention and attraction and those focused on cost-efficiency and performance metrics will gain tremendous impact from making the Voice of the Customer a Performance Management tool.

In the Case Study below you will learn about how common contact center practices in VoC fell short from getting the higher returns and chose the alternative to what you see in the video.

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Contact Center Voice of the Customer Scorecards

Improving FCR with VoC!

You will be amazed at how one contact center experienced over a 300% ROI over another contact center by taking a different approach. Despite having a higher initial investment of their survey program, the payback to the higher performing contact center was tremendous. Learn about that and more during your complimentary consultation.

Need a VoC program?

This is what you'll get...


Over twenty years experience and fully hosted systems.

Got a VoC program already?

This is what you'll get...


Greater trust, buy-in and performance.

Hate your VoC program?

This is what you'll get...


We’ll remove the burden of managing your VoC program and get you better results in less than 30 days!
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It's time to move ONWARD and UPWARD!

Start with a complimentary consultation with a contact center VoC expert.
Just click and complete the contact us form or call 336-288-8226.
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Our work in contact centers began in the early 1990s at Purdue University. The beginning can be easily tracked to the lack of an adequate answer to the question asked of many contact center management teams – “how do you know you are providing good service?”

For over 20 years, we have designed and operated a Voice of the Customer performance management tool with our VoC programs generating a 300% greater return than simple customer feedback programs. We create buy-in and and action for contact center leaders. We help them answer the question – “What is the Best Thing to do to provide better service?”

Learn Contact Center VoC with these videos during your coffee break!

What others think

“Our customer service area has multiple vendor relationships and CRM is by far the best. It’s really the relationship that they’ve built with us and it goes beyond the ordinary and expected.”
Chris Lah, Cincinnati Children's Hospital
“They helped me win J.D. Power awards three-years in a row. The Survey Calibration process gives me the confidence to make decisions and take action.”
Dee Kohler, Blue Cross Blue Shield of Nebraska
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Get even more awesome!

Register for a complimentary consultation now.
Just click and complete the contact us form or call 336-288-8226.
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