Contact Center Voice of the Customer Scorecards 2016-12-07T09:57:37+00:00
Learn Contact Center VoC Now!

Contact Center VoC Scorecards

Fast, trusted and done for you.

 …they say the voice of the customer is vital to your contact center’s success. We’ll tell you what they won’t.
Creating scorecards in your contact center from the voice of the customer is the fundamental element for higher agent and company. But many fail. We’ll show you why and how you can fix it.
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or Call 336-288-8226

Contact center VoC Scorecards and tools

Free VoC consultation and Launch Kit!

For the past several decades, organizations like Verint, J.D.Power and Associates, the Incoming Calls Management Institute (ICMI), and the Customer Experience Professionals Association (CXPA) have used our know-how and expertise. We share that with you during your free consultation and our Post-call survey Launch Kit.

In your Post-call Survey Launch Kit you’ll get the Maximum Agent Performance Report, Contact Center Solutions Infographic, Contact Center Survey Video Course, Survey Scale Tool, 5 Keys to Survey Success, Impact Quality Assurance Infographics, 10 Myths of Contact Center Surveying Revealed Video, and the report New Ways to Win the Contact Center Budget War. This $4,767 value is free, with no obligation to purchase. Why? Because we want to help you get this right; regardless of who does it for you. Register for your free consult now.

Need a VoC program?

This is what you'll get...


Over twenty years experience and fully hosted systems.

Got a VoC program already?

This is what you'll get...


Greater trust, buy-in and performance.

Hate your VoC program?

This is what you'll get...


We’ll remove the burden of managing your VoC program and get you better results in less than 30 days!

Our work in contact centers began in the early 1990s at Purdue University. The beginning can be easily tracked to the lack of an adequate answer to the question asked of many contact center management teams – “how do you know you are providing good service?”

For over 20 years, we have designed and operated a Voice of the Customer performance management tool with our VoC programs generating a 300% greater return than simple customer feedback programs. We create buy-in and and action for contact center leaders. We help them answer the question – “What is the Best Thing to do to provide better service?”

Learn Contact Center VoC with these videos during your coffee break!

What others think

“Our customer service area has multiple vendor relationships and CRM is by far the best. It’s really the relationship that they’ve built with us and it goes beyond the ordinary and expected.”
Chris Lah, Cincinnati Children's Hospital
“They helped me win J.D. Power awards three-years in a row. The Survey Calibration process gives me the confidence to make decisions and take action.”
Dee Kohler, Blue Cross Blue Shield of Nebraska
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It's time to move ONWARD and UPWARD!

Start with a complimentary consultation with a contact center VoC expert.
Just click and complete the contact us form or call 336-288-8226.
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