Customer Effort Analytics Executive Summary

Customer Effort Analytics Executive Summary

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In this on-demand briefing Jessica Gordon with Frost & Sullivan interviews Jim Rembach on effort analytics and the three most important takeaways from member webcast.

customers-grade-the-callsJessica asks what currently counts in call centers and how are companies measuring and optimizing their centers for more profitable customer interactions and better customer experiences.

Watch the Inside Customer Effort Score: Analytics Expert Case Study

If you want to learn more, watch the on-demand webinar Inside Customer Effort Score: Analytics Expert Case Study which reveals the analytics of the Customer Effort Score in a contact center. The case study covered in the webinar will provide you wisdom about driving change that you don’t want to miss.

 

About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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