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It’s time to get a new TV so I went to my local electronics store see the choices.  I wanted to compare the options and then select which model, brand and type would best suit my needs.  I found a store salesperson that walked me through the choices and we focused on several models that…

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About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

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