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Last week we formally announced Text BI™, our latest managed service offering. In advance of the announcement, I spent some time talking with Denise Deveau from E-Commerce Times about this news, as well as the general challenge of harnessing unstructured data. In a story that she published based on our conversation, Denise explained the basics…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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