eQM (External Quality Monitoring) Launch Kit
It puts a great big smile on your face when everybody talking about giving good service. But then when the numbers roll in it’s clear that agents don’t seem to care. You shake your head in disbelief, in frustration.
What about that those butterflies in your stomach? The ones that show up when you get your quality results and the information is conflicting. You just know that your boss is going to ask you about it. What will you say?
Implementing the eQM framework helps to eliminate all of this stress and worry. The tools on this page help you to design a integrated approach to quality assurance that generates greater value, wipes out those butterflies and gives you a feeling of being in control once again. All of these (free) tools are needed for success.