You are Doing First Call Resolution Wrong

Home/Customer Experience, FCR, IVR Post-call Surveys/You are Doing First Call Resolution Wrong

You are Doing First Call Resolution Wrong

Share on LinkedIn0Share on Google+2Tweet about this on TwitterShare on Facebook1Pin on Pinterest0Email this to someone

There’s not much worse than being the subject of a “You’re Doing It Wrong” meme and it goes viral. It’s easy to find many examples of doing it wrong in our everyday life, including how we do our job and, fortunately, there’s no meme. What’s worse than doing it wrong? Worse than doing it wrong,…

This content is for Free members only. Merely log in/register to get more with your own Free account.
Log In Register

About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

View All Posts
By | 2017-03-31T14:24:53+00:00 March 31st, 2017|Customer Experience, FCR, IVR Post-call Surveys|0 Comments