Free Contact Center KPI Check-up

/Free Contact Center KPI Check-up
Free Contact Center KPI Check-up 2016-12-05T15:14:23+00:00

Contact center voc check-upFill out the request below for a free contact center KPI check-up (Key Performance Indicicator Check-up).  You may call 336-288-8226 if you prefer.

The complimentary contact center KPI check-up takes approximately 15-minutes of your time to provide the content needed.  We will return to you a report that will provide greater insights into how you can lower costs, increase agent performance, be more customer-centric, and get more value from your KPIs without needing to purchase and install or software.  Your report will identify aspects in which you can remove low-value activities from your reporting activities.

Our Contact Center KPI Check-up typically focuses on:

  • Potential for greater actionable insights
  • Agent Performance improvement potential
  • What changes are needed
  • How to leverage what you have

You may also identify another focus area (besides/in addition to those listed above) such as employee engagement, executive buy-in, survey results, Net Promoter improvements, FCR, or an area that is unique to you.

Complete the form below and we will contact you to schedule an acceptable day and time with our lead data scientist Dr. Jodie Monger. Please provide accurate information to the questions below, and we will get in touch within one business day.

Your Name *

Your Email *

Phone *

Do you have the authority to make changes to your VoC Program? *

What would you like to accomplish with a VoC Check-up?

What do you primarily want to focus on with your VoC program? *

What is your biggest challenge/question/frustration with your VoC program?