Free Contact Center Survey Course 2017-01-14T09:46:40+00:00
Learn Contact Center VoC Now!

Free Contact Center Survey Course

This free training series on contact center surveying provides answers to questions that only winners know about VoC in contact centers. Delivered to your inbox every three days and all less than 3-minutes, this training is focused on a critical VoC topic that you can watch during your coffee break. Learn anytime…anywhere. You can opt-out at any time.

Learn Contact Center Surveying On Your Coffee Break...

...get answers to questions only the winners know.  BONUS  self-assessment is included.

* We keep all of your information private.

Learn Contact Center VoC During Your Coffee Break!

VoC experts learn here!

For the past several decades, organizations like Verint, J.D.Power and Associates, the Incoming Calls Management Institute (ICMI), and the Customer Experience Professionals Association (CXPA) have used our know-how and expertise. We have designed and operated contact center performance management programs using the voice of the customer for large brands and small organizations. In this video series, we let you in on our secrets.

Need a VoC program?

This is what you'll get...

UNDERSTANDING

Learn about the many things you’ll need to get going.

Got a VoC program already?

This is what you'll get...

BETTER PERFORMANCE

Learn how to take it to the next level.

Hate your VoC program?

This is what you'll get...

How to find love

People who use the know-how in these videos love their VoC program because it delivers results!

Our work in contact centers began in the early 1990s at Purdue University. The beginning can be easily tracked to the lack of an adequate answer to the question asked of many contact center management teams – “how do you know you are providing good service?”

For over 20 years, we have designed and operated a Voice of the Customer performance management tool with our VoC programs generating a 300% greater return than simple customer feedback programs. We create buy-in and and action for contact center leaders. We help them answer the question – “What is the Best Thing to do to provide better service?”

Learn Contact Center VoC with these videos during your coffee break!