Fill out the request below for a free contact center VoC check-up (Voice of the Customer Check-up). You may call 336-288-8226 if you prefer.
The complimentary contact center VoC check-up takes approximately 15-minutes of your time to provide the content needed. We will return to you a report that will provide greater insights into how you can lower costs, increase agent performance, be more customer-centric, and get more value from your VoC program without needing to purchase and install or software. Your report will identify aspects in which you can remove low-value activities from your Voice of the Customer program.
Our Contact Center VoC Check-up typically focuses on:
- Potential for greater actionable insights
- Agent Performance improvement potential
- What changes are needed to increase program value
- How to leverage what you have
You may also identify another focus area (besides/in addition to those listed above) such as employee engagement, executive buy-in, service recovery, survey questions, customer comments, survey scales, Net Promoter improvements, FCR, or an area that is unique to you.
Complete the form below and we will contact you to schedule an acceptable day and time with our lead data scientist Dr. Jodie Monger. Please provide accurate information to the questions below, and we will get in touch within one business day.