On Thursday, August 22, 2013, Jim Rembach of Customer Relationship Metrics drew upon his extensive domain expertise in contact centers and shared with participants some of the reasons 99% of contact centers fail to leverage the seven main elements that make a contact center great.
Almost every industry finds that true employee engagement is a goal that’s difficult to achieve; call centers are one of those industries. In fact, 75% of call centers leaders consider it to be their top issue; 24% of contact center leaders have stopped trying and instead just ignore the multitude of problems that arise when employees aren’t engaged.
If YOU want to be one of the companies that has a competitive advantage over all others with cost control and significantly better customer experiences, it’s time to be a quitter. Quit the bad habits that undermine your employee engagement efforts and fix this problem by figuring out what the 1% does differently. GET THE FREE RESOURCES FROM THIS WEBCAST HERE.
“The industry as a whole is at a tipping point, Rembach said. “Figuring out what the 1% is doing differently will be the game change for your company and you.”
This session teaches its participants what the 1% IS doing including:
- The impacts of ignoring poor employee engagement
- Reasons why most are failing to fix it
- How to identify habits that impede progress
- Seven elements that will help you to build a foundation for fixing the problem today
Customer Relationship Metrics invites you to register to stay up to date for future webinars HERE.
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- Stop the Freaking Customer Feedback - April 27, 2016
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- Nine words to stop using to describe your quality assurance program - March 10, 2016
- What NOT TO DO with your contact center budget - March 9, 2016
- What to aim for with your Contact Center Budget - February 15, 2016