Gallery – 25 causes of customer experience big data dysfunction self-assessment

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Gallery – 25 causes of customer experience big data dysfunction self-assessment

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Below are the question pages in image format for 25 causes of Customer Experience Big Data Dysfunction eBook with Self- assessment. You can download the entire ebook for free in our contact center resource library. If you would like permission to use these, or have any questions, you may contact us anytime.

25 causes of customer experience big data dysfunction self-assessment cover page
Self-assessment start page
Question 1 of CX big data self-assessment[/one_third_last]

Question 2 Marketing surprises in contact center
month-end reports take a couple of days Question 3
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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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