Great web content is key, but does anyone know it’s there?

Home/Call Center Agents, Customer Experience, Knuggets and Knuckleheads, Marketing/Great web content is key, but does anyone know it’s there?

Great web content is key, but does anyone know it’s there?

Share on LinkedIn21Share on Google+2Tweet about this on TwitterShare on Facebook20Pin on Pinterest0Email this to someone

Aren’t we all focused on enhancing the customer experience using our web sites to handle common customer service issues and questions to help reduce call center costs (headcount, resources, etc.)?  What I find to be a bit of sad irony is that while time and energy is being spent to beef up web site content,…

This content is for Free members only. Merely log in/register to get more with your own Free account.
Log In Register

About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

View All Posts