Share on LinkedIn3Share on Google+1Tweet about this on TwitterShare on Facebook14Pin on Pinterest1Email this to someone

Holistic medicine is a big picture view – the emotional, physical, psychological and environmental factors that contribute to a patient’s overall health.  Without considering all of these factors, a doctor may only solve part of the affliction without completely healing the patient.  In your call center, the agents lacking a holistic view of a customer’s…

This content is for Free members only. Merely log in/register to get more with your own Free account.
Log In Register

About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

View All Posts