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You are probably like me and my friends.  We are always quick to share a new find:  a doctor, a handyman, a great new boutique, an app or even a recipe.  Recently I referred a friend to a garage that I’ve used for years for car repairs and maintenance.  She wasn’t very happy when she…

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About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

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