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Are you willing to take responsibility for creating this much noise for your organization?  Assuming you responded ‘No’ from the previous blog post, below are a few steps you can begin taking today to minimize your social media threat.  And, since Mom always told us kids that we need to focus on the bright side,…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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