Improving Net Promoter Score using Speech Analytics

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Improving Net Promoter Score using Speech Analytics

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Improving Net Promoter Score using Speech Analytics Show of hands, how many of you are happy with using NetPromoter for your customer experience? Studies show very few are happy with it at the business level. But C-level executives like it so you’re stuck with it. What do you do? In this video learn how you…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2015-06-12T15:15:16+00:00 June 12th, 2015|Analytics, NPS Analytics, Speech Analytics|0 Comments