Improving Net Promoter Score using Speech Analytics

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Improving Net Promoter Score using Speech Analytics

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Improving Net Promoter Score using Speech Analytics

Show of hands, how many of you are happy with using NetPromoter for your customer experience? Studies show very few are happy with it at the business level. But C-level executives like it so you’re stuck with it. What do you do?

In this video learn how you can drive NetPromoter performance using Speech Analytics and make adjustments with your quality assurance program. Learn how to do more with less pain and suffering.

In this video, see how methods were used to improve NPS performance by more than 100%.

Get instant viewing access to this free on-demand webinar and learn:

  • What you need to do with your customer experience program to get more NPS driving actions.
  • How something that most do with their quality monitoring program ruins their NPS performance; and what to do differently.
  • How you don’t have to be a NetPromoter victim.
 You can find move videos, white papers, charts, case studies and more in our Resource Library.

About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2015-06-12T15:15:16+00:00 June 12th, 2015|Analytics, NPS Analytics, Speech Analytics|0 Comments