Agent desktop analytics delivers what CRM can’t

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Agent desktop analytics delivers what CRM can’t

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We’ve talked a lot lately about our advisory and managed analytic service solutions that look at external sources of data, like social media and customer conversations.  But just as important are those internal sources that are often overlooked.  Today, we announced the availability of Desktop Activity BI (Business Intelligence), a service solution that delivers targeted…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2016-12-05T15:14:58+00:00 April 26th, 2012|Analytics, Customer Experience, Desktop Analytics|1 Comment