Jim Rembach is the Opening Keynote Speaker for the Contact Center Network Group

///Jim Rembach is the Opening Keynote Speaker for the Contact Center Network Group

Jim Rembach is the Opening Keynote Speaker for the Contact Center Network Group

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CCNG hosts Jim Rembach as Keynote speakerJim Rembach, Chief Spokesman for Customer Relationship Metrics, will deliver the opening keynote address at the CCNG Optimizing Customer Experience Management Event, June, 20, 2013, in Charlotte, NC.

CCNG is the industry’s #1 Contact Center and Customer Care Industry Professional Membership Network which brings together relevant and cutting-edge information for today’s call center professionals. CCNG selected Jim to kick off their customer care Optimize Event Series based on his nearly 20 years of customer experience management and deep domain expertise in contact center operations.

Jim’s keynote address entitled What Can Contact Centers Learn from Doctors about the Customer Experience?, will focus on powerful statistics and behaviors that impact both physicians and contact center agents.

This content fits in nicely with the event’s topic “Optimizing Customer Experience Management” which aims to uncover the best new contact center secrets, and reveal customer experience management solutions and ideas that are accessible and affordable to organizations of all sizes.

Doctor patient experience and contact center experience linkJim and other subject matter experts will participate in a town hall discussion with attendees to share thoughts, ideas, and ways to exceed customer expectations and raise performance standards.  Attendees are expected to receive many take-aways, and will discover powerful new ways to set and measure the right performance objectives, improve quality of service, and win the support of top executives.

Customer Relationship Metrics invites you to learn from Jim and his colleagues at this great event.  Please register today or for more information on how to join the CCNG visit their membership page.

If you aren’t planning to attend the event but you still need help with your customer experience needs, please contact Jim Rembach directly by filling out Customer Relationship Metrics convenient web form.

About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2016-12-05T15:14:47+00:00 June 5th, 2013|Customer Expectations, Customer Experience|0 Comments