Customer Relationship Metrics’ very own Jim Rembach has been selected to join a prestigious panel of nine other customer experience experts to respond to Customer Experience Professionals Association (CXPA) members questions. “Ask the CX Experts” operates via the CXPA website and continues the mission of the CXPA, an international non-profit organization created to enhance the growing professional field of customer experience management. Jim was nominated by the CXPA community and selected to be part of this esteemed panel by the CXPA leadership team and the head of the Education committee.
Members who are facing customer experience challenges enter their questions to “Ask the CX Experts”, which are sent to the expert panel who responded immediately. After the question and answer sessions are over, the CXPA posts the threads of messages in the “Expert Response” area in the CXPA discussion forum so that all members benefit from the insights.
Customer Relationship Metrics is a founding Corporate Member of the CXPA and Jim has been active member of the Marketing and Networking committees. In fact, if you go to the CXPA website and play the “About the CXPA” video, you will hear Jim describing the CXPA.
Jim will be attending the 2013 CXPA Members Insight Exchange the week of May 14-15, 2013 in San Diego, CA, where he has the distinct honor of introducing Keynote Speaker, Tom Feeney, CEO of Safelite AutoGlass. The event brings together passionate professionals for world-class learning and networking with a unique approach to exchange and a focus on innovation.
Customer Relationship Metrics invites you to join the CXPA with other like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline. As a collective body, we can create a vibrant future for customer experience management.
If you are not a CXPA member and need help with your contact center and customer experience challenges,
contact him today through our convenient web form.