Justin Robbins CCDemo interview takes me back to Kindergarten

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Justin Robbins CCDemo interview takes me back to Kindergarten

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You learned in Kindergarten all that you need to know to be an adult. That sounds like it is true for us call center veterans too. Remember a few decades ago when we learned to organize our focus into People, Process, and Technology? Justin Robbins Contact Center & Conference interview takes me back to kindergarten…

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About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

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