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Let Customers Quality Monitor Calls…they do it already.

When customers hear, “This call may be monitored for quality assurance purposes.” You know what they say…Me too!

Getting customers involved with your quality assurance process in contact centers is easier when you make it simple. No customer wants a complex survey solution and neither do you. Everybody wants and needs simple and easy in their lives.

Simple and easy has to be good

It would not be helpful to think simple and easy should be selected in spite of good with your customer evaluation program. There are some very important factors to consider when you invite customers to evaluate your contact center and your agents.

  • It is immediate
  • It helps stop repeat contacts
  • It is fair

All three of these and more need to be part of your decision making process. All can be taken care of for you. Now that’s easy. Schedule your complimentary consultation today to learn more about getting your own turnkey program.

customers-grade-the-calls

 

About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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