Let Customers Quality Monitor Calls…they do it already.
When customers hear, “This call may be monitored for quality assurance purposes.” You know what they say…Me too!
Getting customers involved with your quality assurance process in contact centers is easier when you make it simple. No customer wants a complex survey solution and neither do you. Everybody wants and needs simple and easy in their lives.
Simple and easy has to be good
It would not be helpful to think simple and easy should be selected in spite of good with your customer evaluation program. There are some very important factors to consider when you invite customers to evaluate your contact center and your agents.
- It is immediate
- It helps stop repeat contacts
- It is fair
All three of these and more need to be part of your decision making process. All can be taken care of for you. Now that’s easy. Schedule your complimentary consultation today to learn more about getting your own turnkey program.
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- 3 Strategies for Handling Peak Season Call Volumes - February 15, 2016
- 5 Ways to Show Contact Center Agents Love - February 9, 2016
- Notes on Thriving in Contact Center Performance Webinar - November 16, 2015