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Let Customers Quality Monitor Calls…they do it already. When customers hear, “This call may be monitored for quality assurance purposes.” You know what they say…Me too! Getting customers involved with your quality assurance process in contact centers is easier when you make it simple. No customer wants a complex survey solution and neither do you….

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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