How many chat sessions can agents handle?

How many chat sessions can agents handle?

Share on LinkedIn41Share on Google+1Tweet about this on TwitterShare on Facebook12Pin on Pinterest0Email this to someone

Ever since Chat became a customer service communication channel people have wondered how many Chat sessions can agents handle. You’ve experienced the Chat channel as a customer of some other company so you know the difference between a satisfying customer experience and one that left you frustrated. The Chat offer Have you found yourself clicking…

This content is for Free members only. Merely log in/register to get more with your own Free account.
Log In Register

About Dr. Jodie Monger

Jodie Monger, Ph.D. is the president of Customer Relationship Metrics and a pioneer in voice of the customer research for the contact center industry. Before creating CRMetrics, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.

View All Posts