Maximum Agent Performance Report 2016-12-05T15:14:21+00:00

MAXIMUM Agent Performance Report

Get it FREE when you register for the FREE webinar! (see details below)
Maximum Agent Performance Report


Get a copy of the FREE report Maximum Agent Performance: The Astonishing Truth for Contact Center Leaders when you register for the FREE WEBINAR!
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Get your FREE REPORT when you register for the FREE WEBINAR. Come along with Dee on her Journey to Awesomeness.

Learn about her quest and failings. See how she overcame the obstacles to creating MAXIMUM agent and center performance. Check the webinar times and register now! Reserve your place in line and share this news.


Dee Kohler
Dee KohlerAward-winning Contact Center Leader
An award-winning contact center leader with cross-industry experience in managing operations and service organizations including sales and retention, crisis counseling, B-B and B-C general service, support and back office.
Jim Rembach
Jim RembachCXPA Expert Panel Member
Jim Rembach is a twenty-year contact center veteran and SVP for Customer Relationship Metrics. Jim is a Certified Emotional Intelligence Practitioner, Certified Contact Center Auditor, and is a CX Expert panel member for the Customer Experience Professionals Association (CXPA).

Learn about the extraordinary, not the ordinary!

Think beyond common practices to the practices that create winners. If you are looking for what not to do, get a contact center benchmarking report. If you are looking for what you should do, get the MAXIMUM Agent Performance Report! It’s time for you to be an industry leader, not an industry loser.

Get the Bonus Report when you register!

This report is a 15-year study into the highlights and lowlights in contact center agent performance and industry development. The study reveals advanced-practices in Quality, VoC, Metrics, and Emotional Intelligence for tomorrow’s high-performing leaders. Get a copy with your registration.