Get Your Free Membership

/Get Your Free Membership
Get Your Free Membership 2016-12-05T15:14:18+00:00

Contact Center Answers

Members are first to receive industry discounts, new research reports, new graphics, career openings, and more.

Grow your knowledge and skills in the contact center and customer service space. Get access to hundreds of articles, tips, videos, books, white papers, and more on surveys, quality, agent performance, metrics, management, analytics and more.

Note FREE membership is available to everyone and Executives / Senior Managers/Consultants and Vendors.


Member Benefits

There are many benefits to becoming a Customer Relationship Metrics member. Here is what our members value most!

  • Sharing of ideas and stories
  • Webinars, White papers, and Research
  • Ask the Contact Center Experts
  • Call Center Survey Certification
  • Mentor Program
  • Contact Center Career Network
  • Networking Connector
  • Event Mixers
  • Facebook and Linkedin Communities

What other’s think

“Our customer service area has multiple vendor relationships and CRM is by far the best. It’s really the relationship that they’ve built with us and it goes beyond the ordinary and expected.”
Chris Lah, Cincinnati Children's Hospital
“They helped me win J.D. Power awards three-years in a row. The Survey Calibration process gives me the confidence to make decisions and take action.”.”
Dee Kohler, Blue Cross Blue Shield of Nebraska