Metrics Measurement and ROI

//Metrics Measurement and ROI

Metrics Measurement and ROI

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This recorded Google Hangout on Metrics, Measurement, and ROI includes some key tips you don’t want to miss. Three customer experience experts discuss one of the six core competencies of Customer Experience. Customer Relationship Metrics SVP Jim Rembach is part of the panel which also includes Lynn Hunsaker and Yvonne Nomizu. Leslie Pagel narrates the discussion.

Learn how WAZOO and FREAKING play a role in your metrics strategy. Jim always brings props to these CXPA Google Hangouts and this one is no exception.

voc metrics measurement roiIn this video you will also learn about a very important study conducted at Northeastern University that can help you to persuade people to make better customer experience decisions.

By | 2016-12-05T15:14:38+00:00 June 26th, 2014|Customer Experience|0 Comments