Nine words to stop using to describe your quality assurance program

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Nine words to stop using to describe your quality assurance program

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There’s nine words you want to stop using or living now if you want your quality assurance program to be perceived as a having value. And there’s nine words that you want to start using and live more often. We all know that words can have a huge impact on how we both perceive ourselves and…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2016-12-05T15:14:32+00:00 March 10th, 2016|Uncategorized|0 Comments